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We welcome your feedback on your experience with us. We couldn’t be the El Paso community fixture we are without your input--please consider taking a moment to share your thoughts with us.

While we’re confident your interaction with our dealership reflected our company’s dedication to fantastic customer service, we know there’s always room for improvement. We appreciate your valuable time spent letting us know how we’re doing.

Customer Lobby
139 Reviews
5 out of 5 stars
Sort by: Latest review first / Highest rating first
Mike martinez 26 Dec 2016
Very friendly staff and very attentive they met all my needs and when I called about the car they were very fast to respond they showed me the car, they let me test drive it and give me a Carfax I was very pleased.
5 rate
Cars.com
Mike martinez 26 Dec 2016
Very friendly staff and very attentive they met all my needs and when I called about the car they were very fast to respond they showed me the car, they let me test drive it and give me a Carfax I was very pleased.
5 rate
Cars.com
ATR from El Paso 24 Oct 2016
I had an excellent experience at this dealership. The sales associate Armando was professional and was not pushy. I would recommend this dealership and Armando in particular, if you really wants to get the best possible deal. The finance did not took long, was quick and satisfactory on time and read...iness. Show more
5 rate
Cars.com
ATR from El Paso 24 Oct 2016
I had an excellent experience at this dealership. The sales associate Armando was professional and was not pushy. I would recommend this dealership and Armando in particular, if you really wants to get the best possible deal. The finance did not took long, was quick and satisfactory on time and read...iness. Show more
5 rate
Cars.com
James Mclaughlin 15 Oct 2016
I had an excellent experience at this dealership. The sales associate was professional and was not pushy. I would recommend this dealership.
5 rate
Cars.com
James Mclaughlin 15 Oct 2016
I had an excellent experience at this dealership. The sales associate was professional and was not pushy. I would recommend this dealership.
5 rate
Cars.com
Alexander Diaz 12 Oct 2016
I brought my 2006 Volkswagen Jetta in for services, and the great staff here helped me leave with a new 2017 Jetta for a great deal.
5 rate
Cars.com
Alexander Diaz 12 Oct 2016
I brought my 2006 Volkswagen Jetta in for services, and the great staff here helped me leave with a new 2017 Jetta for a great deal.
5 rate
Cars.com
Alejandra Ruiz 30 Sep 2016
My car was declared with a total loss after I had a car accident. I went to the body shop in order to pick up my belongings. When I was taking out my last things, Jonathan Raggo approached me and my dad. He told us he could help us get a new car at he Volkswagen dealer ship. I was very uneasy to pur...chase a new car. He brought us in and gave us an in detail description of the Jetta and all the things that made the car extra safe. He was very patient and nice and helping us answer our questions. He made a great effort to get me a car and thanks to him, I have a brand new car. Really appreciate the effort. The dealership has awesome customer service as well so dedicated. Show more
5 rate
Cars.com
Alejandra Ruiz 30 Sep 2016
My car was declared with a total loss after I had a car accident. I went to the body shop in order to pick up my belongings. When I was taking out my last things, Jonathan Raggo approached me and my dad. He told us he could help us get a new car at he Volkswagen dealer ship. I was very uneasy to pur...chase a new car. He brought us in and gave us an in detail description of the Jetta and all the things that made the car extra safe. He was very patient and nice and helping us answer our questions. He made a great effort to get me a car and thanks to him, I have a brand new car. Really appreciate the effort. The dealership has awesome customer service as well so dedicated. Show more
5 rate
Cars.com

Questions?

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Hoy Family Auto Sales Dept Hours
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
Closed
Service Dept Hours
Monday
7:30 AM - 6:00 PM
Tuesday
7:30 AM - 6:00 PM
Wednesday
7:30 AM - 6:00 PM
Thursday
7:30 AM - 6:00 PM
Friday
7:30 AM - 6:00 PM
Saturday
7:30 AM - 1:00 PM
Sunday
Closed
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