Estimation Explanation at Hoy Body Shop

Many major insurance carriers have pre-authorized our shop as a “Direct Repair Provider” (DRP) to help expedite the repair process. These companies are: USAA, FARMERS and NATIONWIDE, although we do accept and work very well with all other insurance companies.

Most insurance companies these days will write their own initial estimate, if you already have an inspection appointment set up with the insurance company it would be best to let them look over the vehicle so they can provide the estimate needed to begin repairs. This not only shows they have accepted liability but it also provides the shop with claim information we will need in the event there are additional damages found. Your body shop advisor at Hoy Family Auto body shop in El Paso, TX will be more than happy to go over the estimate with you and answer any questions or concerns you may have.

A Stress Free Process at Hoy Body Shop

We understand that being in an accident can be very stressful especially if it’s the first time you have ever made an insurance claim. If you find yourself in this unfortunate situation please contact us and we will help make the process as stress free as possible. Our advisors at our body shop in El Paso, Texas are very knowledgeable with collision repairs and deal with insurance companies every day. We have a great body shop office staff that can help schedule you in for an appointment or assist with setting up a tow.

Our Technicians are Gold Class Certified

The highest training achievement for body shops

Recognized by the collision repair industry, our technicians at Hoy Family Auto Body Shop in El Paso, Tx are certified and trained to work on any make or model out on the road today. We have state of the art technology which helps us guarantee a safe and proper repair every time. We offer limited lifetime warranty on most repairs; we have handicap accessible parking as well as early bird drop off. We have a customer waiting area that is comfortable and spacious with complimentary coffee and water.

A few things to remember before dropping your vehicle off

Make sure you have already filed a claim either through your own policy or with the other parties’ insurance company this way you have a claim number you can provide to us. Please be aware of the deductible amount, if you have filed with your own insurance you will more than likely have an amount you will owe out of pocket. Double check to make sure you have rental coverage, some repairs can take up to 2-3 weeks to complete. If you need your vehicle towed to our auto body shop in El Paso, Texas we can arrange for your vehicle to be picked up safely and promptly.