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We welcome your feedback on your experience with us. We couldn’t be the El Paso community fixture we are without your input--please consider taking a moment to share your thoughts with us.

While we’re confident your interaction with our dealership reflected our company’s dedication to fantastic customer service, we know there’s always room for improvement. We appreciate your valuable time spent letting us know how we’re doing.

Satisfied Pre-Owned Car Customers Satisfied New Car Customers

268 Reviews

5 out of 5 stars

5 star

256

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3 star

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1 star

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Brenda Terrazas 15 Mar 2020

Luis was such a great salesman along with his manager! They helped us and explained everything very clear every step of the way. We had some issues with other salesmen there, but Mr. Hoy took care of the situation and made sure we were taken care of. We are definitely very happy customers! Definitel...y recommend going with Luis if you are planning to come here! Show more

5 rate

Jorge Quijas 28 Feb 2020

Had a great experience here at Hoy Fox Mr. Alberto Velázquez was of great help. In and out quick and with our brand new Atlas which my wife loves. Thanks for the great customer service from the salesman to the finance manager that helped us. Will definitely go back in the future and will recommend ...him as well Show more

5 rate

Rocio Escarcega 30 Jan 2020

Alberto Velazquez was awesome! He took the time to show me all the features in the car and he was really easy to work with. I highly recommend Alberto. Great customer service!

5 rate

Keira Pickering 21 Jan 2020

First of all, if you’ve read any of my reviews you know how picky I am when it comes to customer service, educated staff and quality of products/services. I was referred to this shop by the adjuster and a couple of coworkers who have had work done here before. It didnt hurt that it wasnt far from ...home either. But they did thorough work with only a hiccup or two which was quickly resolved with some out source questioning. So when I barely had my car 7 days before it was hit in the same $!@* place it was easy for me to take it right back to them to fix again. Show more

5 rate

STAR CITY 915 16 Jan 2020

Great experience from start to finish! Kevin at Mercedes provided one of the best experiences I’ve ever had. Would highly recommend talking to him! Went above and beyond for everything I wanted and his knowledge of the products and competitors product is unmatched! Down to the details on everythin...g! Show more

5 rate

Ubaldo Robles 16 Jan 2020

Hector is a sales man for the Mercedez team. The most respectful and professional floor sales agent I've meet

5 rate

Carlos Flores 09 Jan 2020

Excellent service and overall smooth experience. I never felt like I was being pressured into something I didn’t want. I worked with Gustavo and his attentiveness even after the sale to answer my questions is greatly appreciated. Overall a very pleasant car buying experience.

5 rate

Fred Bishel 02 Jan 2020

Hoy Family Auto was a pleasure to do business with. I am in Colorado. Danny, Augustine and John ensured my purchase experience was seamless. I found a 2016 Toyota Land Cruiser on their site. We made all arrangements via phone and text. I sent a deposit and flew in to ELP where Danny picked my u...p. The car was as represented and there were no surprises. The deal was closed in a timely manner and I drove the car home the next day. When I am in the market for another auto I will certainly consider Hoy Family Auto. Show more

5 rate

Kirk Martindale 12 Dec 2019

Isaac was great to work with. Best car buying experience I've ever had!

5 rate

Holly Clark-Porter 10 Dec 2019

Even on a gross, rainy day, Armando took good care of us. We didn't feel pressured or like we were getting swindled. This is our first VW after having a couple of Subaru's so this was a big step lol, but we feel good about Hoy and about the car.

5 rate

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(915) 444-5120

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