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We welcome your feedback on your experience with us. We couldn’t be the El Paso community fixture we are without your input--please consider taking a moment to share your thoughts with us.

While we’re confident your interaction with our dealership reflected our company’s dedication to fantastic customer service, we know there’s always room for improvement. We appreciate your valuable time spent letting us know how we’re doing.

Satisfied Pre-Owned Car Customers Satisfied New Car Customers

220 Reviews

4.9 out of 5 stars

5 star

208

4 star

3 star

2 star

1 star

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Gloria Araujo 18 Apr 2019

5 stars well deserved for the Hoy Body Shop team. Very rare to see a dealership go the extra mile . One of a kind service from start to finish. I have been taking my vehicles to Hoy the last five years. If you want your car looking the best after a fender bender ,talk to Joe Barraza. He will not let... you down , he is very efficient. Everyone at Hoy is professional and friendly. Joshua &Gloria Camu Show more

5 rate

Ricardo Lozoya 11 Apr 2019

If you want professional service ask for Sergio Vasquez. He has helped me in two different times and I am very happy with the service I got. The quality of the body shop work is excellent. I felt that they were taking good care of my Lexus repairs there.

5 rate

Nancy Allen 09 Apr 2019

Hoy Body Shop is the best in town by far . Top of the line customer service and absolutely great workmanship . Gilbert Gomez is the best Service manager in El Paso. We’ve been going to Gilbert for the last 3 years now and we have never been disappointed . Thank you Hoy for all you do.

5 rate

Stephanie Mowery 04 Apr 2019

Haven't really dealt with anything but the service end, so my review is for that. They are usually pretty good, Jennifer is very helpful and friendly. But sometimes they have issues with booking too many appts and not having loaners available, so make sure you set up a loaner car at the time you mak...e your appt if you need one. Show more

4 rate

Eric Smith 03 Apr 2019

Ray and Gustavo created a rare, stress free environment for my shopping decision making experience. It was worth the drive from the west side.

5 rate

Hex R 29 Mar 2019

Outstanding service from Jonathan, Patricio and Louie. Great costumer service, just purchased my second Passat from them and will continue to purchase from this dealership in the future. I highly recommend them. They will go above and beyond for you.

5 rate

Karen Ileana 20 Mar 2019

I had been considering purchasing a new vehicle after my brother bought a car from this VW dealer a few weeks ago. I was impressed by their prices, discounts, and over all willingness to help people drive away with the car of their dreams, no games. I was assisted by Alberto who was extremely helpfu...l and knowledgeable, but most importantly, was willing to work with me and getting me a reasonable and manageable price. I had no problems with trading in my vehicle and they gave me a great price for its' value. Overall my experience here exceeded my expectations. Now another family member is considering switching to a Volkswagen after seeing the great deal and service they provided. Show more

5 rate

Ismael Guillen 17 Mar 2019

Excellent service. All my questions were answered and the buying process was seamless. I will buy the rest of my vehicles with salesman Louie Salazar and hoy fox.

5 rate

HKDMario915 12 Mar 2019

Express lane is not express lane. Was there 50 minutes, then told an hour, for an oil change. Edit: Was treated well by Jennifer Stockman. She takes pride in her work and took great care of my car.

5 rate

Patricia Lomeli 08 Mar 2019

Very professional. Great customer service. Highly recommend Joe Barraza! I left the shop satisfied and happy. Awesome job on my new tires!! Will definitely refer out friends and family.

5 rate

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