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We welcome your feedback on your experience with us. We couldn’t be the El Paso community fixture we are without your input--please consider taking a moment to share your thoughts with us.

While we’re confident your interaction with our dealership reflected our company’s dedication to fantastic customer service, we know there’s always room for improvement. We appreciate your valuable time spent letting us know how we’re doing.

Satisfied Pre-Owned Car Customers Satisfied New Car Customers

262 Reviews

5 out of 5 stars

5 star

250

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3 star

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1 star

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Rocio Escarcega 30 Jan 2020

Alberto Velazquez was awesome! He took the time to show me all the features in the car and he was really easy to work with. I highly recommend Alberto. Great customer service!

5 rate

Keira Pickering 21 Jan 2020

First of all, if you’ve read any of my reviews you know how picky I am when it comes to customer service, educated staff and quality of products/services. I was referred to this shop by the adjuster and a couple of coworkers who have had work done here before. It didnt hurt that it wasnt far from ...home either. But they did thorough work with only a hiccup or two which was quickly resolved with some out source questioning. So when I barely had my car 7 days before it was hit in the same $!@* place it was easy for me to take it right back to them to fix again. Show more

5 rate

STAR CITY 915 16 Jan 2020

Great experience from start to finish! Kevin at Mercedes provided one of the best experiences I’ve ever had. Would highly recommend talking to him! Went above and beyond for everything I wanted and his knowledge of the products and competitors product is unmatched! Down to the details on everythin...g! Show more

5 rate

Ubaldo Robles 16 Jan 2020

Hector is a sales man for the Mercedez team. The most respectful and professional floor sales agent I've meet

5 rate

Carlos Flores 09 Jan 2020

Excellent service and overall smooth experience. I never felt like I was being pressured into something I didn’t want. I worked with Gustavo and his attentiveness even after the sale to answer my questions is greatly appreciated. Overall a very pleasant car buying experience.

5 rate

Fred Bishel 02 Jan 2020

Hoy Family Auto was a pleasure to do business with. I am in Colorado. Danny, Augustine and John ensured my purchase experience was seamless. I found a 2016 Toyota Land Cruiser on their site. We made all arrangements via phone and text. I sent a deposit and flew in to ELP where Danny picked my u...p. The car was as represented and there were no surprises. The deal was closed in a timely manner and I drove the car home the next day. When I am in the market for another auto I will certainly consider Hoy Family Auto. Show more

5 rate

Kirk Martindale 12 Dec 2019

Isaac was great to work with. Best car buying experience I've ever had!

5 rate

Holly Clark-Porter 10 Dec 2019

Even on a gross, rainy day, Armando took good care of us. We didn't feel pressured or like we were getting swindled. This is our first VW after having a couple of Subaru's so this was a big step lol, but we feel good about Hoy and about the car.

5 rate

L Sa 09 Dec 2019

I recommend! I chose Hoy Body Shop to repair my car after being rear-ended. Upon arrival, I received first class treatment from Mr. Gilbert Gomez, Body Shop Mgr. He immediately stepped in when there was an issue with a rental car. Plus! Mr. Gomez made sure my specific requests for my car were follow...ed. As for the repair, the paint on the back of my car blends perfectly & there's no rattles. Great customer care & good body work. Who could ask for more? . Show more

5 rate

Courteney Park 04 Dec 2019

What a fantastic experience! We wanted a vehicle that was not on the lot. Hoy Family Auto made our dream come true and found the perfect truck we wanted. They also gave us top dollar for our trade in. Justin, their used car manager was professional, helpful and friendly. We were quick in and out. Ho...y Family Auto is a fantastic dealership with wonderful customer service. I also have referred other coworkers here and they were extremely happy with their car buying experience as well. Highly recommend Hoy Family Auto to anyone looking for a vehicle! Show more

5 rate

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