Hoy Family Auto

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Customer Lobby
363 Reviews
5 out of 5 stars
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PlatinumRoseEnt 12 Sep 2022
UPDATE I received my vehicle back and it is perfect in every way, right down to the smooth-as-glass surfaces of the paint. Their pride of service is evident at every step. At first, I was a loyal customer of Caliber Collision, particularly the one located on North Mesa Street, in El Paso TX. But...... When my vehicle's driver door was severely damaged, and having a window that would not go back up, I reached out to Giovanni at Caliber Collision. He saw the window and said it could not be raised. When I expressed concern about water damage to the interior leather and electronics, he put a sheet of collision wrap on the window--essentially a large piece of thicker Saran Wrap. Driving became a concern as the piece of plastic started to come away from the vehicle. I could not use the freeway, or drive much over 15 mph. While there, I sought to make an appointment for an estimate but was told they could not do that until they had the claim number attached to them. So I called the insurance company and got the claim number attached to them, but the soonest appointment I could get was for 8 days later which I accepted. A couple of days later, I called Hoy at 1215 pm and was told to come in and they would take 20 minutes to give the estimate. My hero, Rene Villegas, got the window raised, disabling the lowering of the window--a feat that Caliber Collision said was impossible. I moved the claim to Hoy and will let you know what I think about the job they will have done on my Charcoal Grey 2019 Tiguan SEL. Show more
5 rate
Google
PlatinumRoseEnt 22 Aug 2022
UPDATE I received my vehicle back and it is perfect in every way, right down to the smooth-as-glass surfaces of the paint. Their pride of srvice is evident at every step. At first, I was a loyal customer of Caliber Collision, particularly the one located on North Mesa Street, in El Paso TX. But...... When my vehicle's driver door was severely damaged, and having a window that would not go back up, I reached out to Giovanni at Caliber Collision. He saw the window and said it could not be raised. When I expressed concern about water damage to the interior leather and electronics, he put a sheet of collision wrap on the window--essentially a large piece of thicker Saran Wrap. Driving became a concern as the piece of plastic started to come away from the vehicle. I could not use the freeway, or drive much over 15 mph. While there, I sought to make an appointment for an estimate but was told they could not do that until they had the claim number attached to them. So I called the insurance company and got the claim number attached to them, but the soonest appointment I could get was for 8 days later which I accepted. A couple of days later, I called Hoy at 1215 pm and was told to come in and they would take 20 minutes to give the estimate. My hero, Rene Villegas, got the window raised, disabling the lowering of the window--a feat that Caliber Collision said was impossible. I moved the claim to Hoy and will let you know what I think about the job they will have done on my Charcoal Grey 2019 Tiguan SEL. Show more
5 rate
Google
Bethany Hunter 20 Aug 2022
Gilbert was awesome! He kept me informed of my car’s repairs. He kept his word on having my car ready by Friday. I would recommend anyone to Hoy Body Shop.
5 rate
Google
Pip Sivakumar 17 Aug 2022
Randy Rangel the sales consultant was excellent. He followed up on every step of the transaction and made my experience at this dealership an enjoyable one! I would highly recommend him.
5 rate
Google
ted vasquez 15 Aug 2022
My adjuster was awesome helped me out completely put me at ease now just waiting for an approva
5 rate
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Robert Savannah 18 Jul 2022
I finally received my Audi back, Hoy Family Body Shop did a beautiful job! Joe, the assistant Mgr and Gilbert, the Body shop Mgr, not only did they keep me informed of their progress, but their professionalism, intelligence and pleasant deamor and their personality was one of a kind! Joe, the assis...tant manager is like No other person we have ever met! Without Joe's professionalism, intelligence and his personality, my car would still be at Shamaley Collision getting damaged even more. Shamaley Collision caused sooo much damage to my vehicle so that they could make more money off of my claim, Joe from Hoy Family Body Shop had to repair all the damages, order more parts because of Shamaley Collision basically destroyed my hood, order pieces that Shamaley Collision damaged and didn't even need to be replaced, that weren't even included within the estimate from Shamaley Collision. I'm so glad that I found Hoy Family Body Shop and having met Joe, he's more then just an assistant Mgr from Hoy Family Body Shop, now he's apart of our family and we can't wait to meet his wife and kids and we also send our prayers to his family... Show more
5 rate
Google
Christian Canalda 06 Jul 2022
I highly recommend Hoy Family Auto to anyone looking for a new/used vehicle. My salesman Danny Sanchez was great and extremely patient with me on my new car purchase. Because of him I will be back for repeat business.
5 rate
Google
allen chilson 25 Jun 2022
My wife and I were in the market for a bigger suv. We searched Dallas, San Antonio and Midland. We happened to be in town visiting family and stopped at Hoy on our way out. Justin Guerrero went above and beyond in showing us numerous vehicles on the lot. Time, customer service, and over all the best... experience we have had in purchasing a vehicle. We left the lot in a brand new 2021 Atlas Volkswagen. If you are in the market for a vehicle, I recommend contacting Justin Guerrero at Hoy! Show more
5 rate
Google
Isaiah Guerra 21 Jun 2022
Great customer service and all around very helpful! Wouldn’t go anywhere else for a vehicle. Thanks to Justin I was able to get a great car. Highly recommend!!!
5 rate
Google
Joseph Serna 21 Jun 2022
Have to admit that our experience was pretty good. I know I know, alot of you have gotten stuck paying an extra $5000 for a new car at Ford and other places. Nothing like that here. Hoy Fox was upfront and honest with us and didn't try to slip a $1500 wax in the contract, ALA Casa Ford. Good job ...guys and great experience. We WILL be back! Show more
5 rate
Google

Questions?

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New & Used Car Sales Dept Hours
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM
Sunday
Closed
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