How Are We Doing?

We welcome your feedback on your experience with us. We couldn’t be the El Paso community fixture we are without your input--please consider taking a moment to share your thoughts with us.

While we’re confident your interaction with our dealership reflected our company’s dedication to fantastic customer service, we know there’s always room for improvement. We appreciate your valuable time spent letting us know how we’re doing.

Satisfied Pre-Owned Car Customers Satisfied New Car Customers

13 Reviews

5 out of 5 stars

5 star

322

4 star

3 star

2 star

1 star

Showing 4-star reviews / Show all reviews

Sort by: Latest review first / Highest rating first

Alissa Northington 27 Aug 2020

We purchased a truck very quickly with no long wait. Salesman was great.

4 rate

Stephanie Mowery 04 Apr 2019

Haven't really dealt with anything but the service end, so my review is for that. They are usually pretty good, Jennifer is very helpful and friendly. But sometimes they have issues with booking too many appts and not having loaners available, so make sure you set up a loaner car at the time you mak...e your appt if you need one. Show more

4 rate

Alex R., Honolulu, HI 19 May 2017

Very professional, my vehicle looks brand new. On time and kept me informed during the whole process

4 rate

C V 10 Apr 2017

Rigo took care of us in buying a used sedan. He worked with us very patiently in communication back and forth ironing out the best price. We then came in to see the vehicle and were not disappointed with the vehicle nor with his service. It took a while to wrap up the sale--I wish this could be... faster, but such is the nature of buying a car in a dealership. All in all, a positive vehicle buying experience at Hoy Fox. Show more

4 rate

Leon O 19 Jul 2016

Expedient and attentive the dealer gave me a fair price on a used car. They were professional and responded quickly to all my questions. George was the best he worked hard for my business. Staying late and then coming to my house to drop off the car. The only thing I wish they did differently was to... give me a higher value on trade in. Show more

4 rate

Okdiver 19 Jul 2016

Great overall experience. Gas tank only had 38 miles left to empty when I left the dealership... Guess I didn't pay for a tank of gas in the price. Salesman Curtis Smith was great.

4 rate

Stephen Lagos 19 Jul 2016

Sam, our sales consultant, was such a good guy. He didn't make me feel pressured and he went to bat for me. He really listened which is very important ESPECIALLY when your dealing with a car purchase. Best part was when I got hit with a bit of buyers remorse/panic, he talked me off the ledge. Above ...and beyond service! Show more

4 rate

Ron Fouts 18 Jul 2016

I was treated with respect as a serious buyer. Jack Mosely was attentive to my needs and very accommodating to the test drive period offering me up an hour or more. The vehicle was prepped & ready when I arrived, there was no pressure while I took my time inspecting the vehicle. During the financi...ng portion Jack did his best to get the best deal for me, accepting my counter offer, then helping to arrange financing. I would highly recommend doing business with this dealership. Show more

4 rate

Joe Humenay 18 Jul 2016

Great buying experience. We emailed and negotiated with the internet team who were very easy to work with and gave us a great deal on our Odyssey. Fred Gardini was very pleasant to work with and moved the process along quickly. The only critical feedback would be that we waited probably 45 minutes f...or the van to be cleaned / detailed - this seemed to last a bit too long. But, we would definitely recommend Honda Marysville. I communicated with probably 4 other Honda dealers in Central Ohio - the best communication / deal came from Marysville. Show more

4 rate

Gil L., El Paso, TX 30 Jul 2014

I thought I had made my appointment online days before. When I got to the dealership, Ernie apologized about the inconvenience and explained a new internet program was in place that still had glitches, so no appointment was ever made. Regardless, Ernie managed to take my car in and help me out in fu...ll. He quickly assessed what could be the problem (he assessed correctly) and had me on my way. He told me to expect a call by lunch time, which I did not receive until 4pm. But when I did, it was so that I could pick up my car. Over all a pleasing experience. Show more

4 rate

Questions?

Speak with one of our professional staff members to get a quick answer to your question.

(915) 444-5120

New & Used Car Sales Hours

Get Directions