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We welcome your feedback on your experience with us. We couldn’t be the El Paso community fixture we are without your input--please consider taking a moment to share your thoughts with us.

While we’re confident your interaction with our dealership reflected our company’s dedication to fantastic customer service, we know there’s always room for improvement. We appreciate your valuable time spent letting us know how we’re doing.

Satisfied Pre-Owned Car Customers Satisfied New Car Customers

225 Reviews

4.9 out of 5 stars

5 star

213

4 star

3 star

2 star

1 star

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Hex R 29 Mar 2019

Outstanding service from Jonathan, Patricio and Louie. Great costumer service, just purchased my second Passat from them and will continue to purchase from this dealership in the future. I highly recommend them. They will go above and beyond for you.

5 rate

Miguel 10 Apr 2015

Excellent customer service! It took me several visits to the dealership to finally decide which vehicle to buy, the customer service by Jonathan Raggo was unbelievable. always working with me explaining me and my wife everything about the QX60 and its packages. He always makes us feel comfortable wh...en we visit and never was pushy like other dealers. The entire buying process, customer service and finance process were excellent. Helped me with everything they could and great facilities. Already recommended a friend of mine who already bought a car. :) Show more

5 rate

Ms. C 11 Apr 2015

Commend Isaac Avila for his professionalism. Recommend him to friends and relatives,

5 rate

Dylan T 08 Oct 2014

Lots of help.great environment for a first time buying. my salesman, Isael helped me find my first car. he was easy to work with and very helpful when it came to my questions

5 rate

Ricardo Lozoya 11 Apr 2019

If you want professional service ask for Sergio Vasquez. He has helped me in two different times and I am very happy with the service I got. The quality of the body shop work is excellent. I felt that they were taking good care of my Lexus repairs there.

5 rate

Carlos G 19 Sep 2014

Great service.... John & Isis were very nice and helpful, plus Ida the finance manger gave me a great deal.

5 rate

PBelt 17 Sep 2014

Awesome place to shop for a car, I will recommend to friends & family!!

5 rate

MC 17 Sep 2014

I have bought 4 vehicles from Hoy Fox and with each and every purchase, no matter the amount, I have always had excellent service. Whether it is in sales dept, service dept, or parts dept. I would recommend this dealer to anyone who is looking to buy and/or service their vehicle.

5 rate

E.R. 17 Sep 2014

I recently leased my passat from Hoyfox VW. It was a great experience every step of the way!! I had the pleassure of working with two gentlemen by the names of Patricio and Oscar. They were able to get me into the vehicle I wanted with the payments I wanted as well!!! Make sure to make a trip to Hoy...fox VW if you're looking for not only a great vehicle but great people to work with! :) Show more

5 rate

Esau 01 Jul 2014

"I contacted Hoy Fox VW Internet Sales, and was in immediate in contact with Rosa Lopez Internet Sales Manager. We emailed back and forth and discussed everything over the phone. Rosa was extremely courteous and friendly. She set me up with Darius Nipple Sales Associate to test drive a car I had int...erest in. At 8:00 PM, after they had closed, I test drove the car. Darius Nipple was awesome, patient, professional, and an up-beat guy. He did not beat around the bush; we got straight to business. He made me feel comfortable trading in my truck for the car I wanted. The numbers were exactly as I had expected them to be. On that same Monday night at 10:30 PM Frank Flores Finance Director clearly explained my terms, rates, and warranty options. Rosa Lopez, Darius Nipple, and Frank Flores, made my car buying experience fantastic, they all exceeded my car buying experience; and they truly show stellar professionalism. Thanks! I recommend Hoy Fox to anyone that wants to do business the right way. By working with professionals that embrace integrity." -Esau Show more

5 rate

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