2019 Volkswagen Jetta R-Line

I have been auto shopping for almost 2 years and the assistance I received from Hannah was absolutely fantastic. She was courteous, professional and customer oriented. Taking into consideration all the internet representatives I've dealt with, Hannah is positively top notch!! Thanks for your assistance Hannah!!

5 stars well deserved for the Hoy Body Shop team. Very rare to see a dealership go the extra mile . One of a kind service from start to finish. I have been taking my vehicles to Hoy the last five years. If you want your car looking the best after a fender bender ,talk to Joe Barraza. He will not let you down , he is very efficient. Everyone at Hoy is professional and friendly. Joshua &Gloria Camu

If you want professional service ask for Sergio Vasquez. He has helped me in two different times and I am very happy with the service I got. The quality of the body shop work is excellent. I felt that they were taking good care of my Lexus repairs there.

Hoy Body Shop is the best in town by far . Top of the line customer service and absolutely great workmanship . Gilbert Gomez is the best Service manager in El Paso. We’ve been going to Gilbert for the last 3 years now and we have never been disappointed . Thank you Hoy for all you do.

Haven't really dealt with anything but the service end, so my review is for that. They are usually pretty good, Jennifer is very helpful and friendly. But sometimes they have issues with booking too many appts and not having loaners available, so make sure you set up a loaner car at the time you make your appt if you need one.

Ray and Gustavo created a rare, stress free environment for my shopping decision making experience. It was worth the drive from the west side.

Outstanding service from Jonathan, Patricio and Louie. Great costumer service, just purchased my second Passat from them and will continue to purchase from this dealership in the future. I highly recommend them. They will go above and beyond for you.

I had been considering purchasing a new vehicle after my brother bought a car from this VW dealer a few weeks ago. I was impressed by their prices, discounts, and over all willingness to help people drive away with the car of their dreams, no games. I was assisted by Alberto who was extremely helpful and knowledgeable, but most importantly, was willing to work with me and getting me a reasonable and manageable price. I had no problems with trading in my vehicle and they gave me a great price for its' value. Overall my experience here exceeded my expectations. Now another family member is considering switching to a Volkswagen after seeing the great deal and service they provided.

Excellent service. All my questions were answered and the buying process was seamless. I will buy the rest of my vehicles with salesman Louie Salazar and hoy fox.

Express lane is not express lane. Was there 50 minutes, then told an hour, for an oil change. Edit: Was treated well by Jennifer Stockman. She takes pride in her work and took great care of my car.

Thanks to Loni Miller, our Service Consultant here at Mercedes Benz of El Paso for the First Class treatment! My husband and I feel extremely confident with your expertise, experience and professionalism! Five STARS!

I was assigned to Sergio. He was so professional and honest with me. I took my car to Hoy Bodyshop for a bumper repair on my Toyota Sequoia. When I got it back I was shocked it looked so good. This body shop does excellent work. They know there stuff! I would highly recommend Sergio and his team at Hoy Bodyshop any day! Thank you for doing a  amazing job

Very professional, my vehicle looks brand new. On time and kept me informed during the whole process

I never though exceptional customer service excisted in El Paso, till we met Jonathan Raggo.I was looking for a Hardtop Retractable convertible however the one I wanted was sold two days before. Jonathan was very kind and offer to show me options and took the time to figure out what I liked from that specific model. I was not ready for a test drive (I was smelly and sweaty and in rags) but Jonathan was so kind I decided to proceed. I didn't buy the car, I bought a car from another dealer (Basic Customer Service) however I couldn't stop thinking of the service and I really did like the car. After talking to Jonathan the day after we went in and made the decision to buy the car. He even went as far to get me Tacos since I was at my lunch hour. I can't express how amazing everyone was, Jonathan Raggo, Alex and Frank from finance. Thank you guys for the great service!!!

I recently purchased a 2016 Passat, and had another great purchasing experience. This is the third new car I have purchased from them in the last 10 years, and I would not hesitate to refer them to a friend. The salesman was extremely helpful and answered all of my questions. They were not pushy at all. I've purchased from other dealers in the past, but Hoy has always been the best in my opinion. And their service department is second to none.

This is dealing with only the service department. I have been going here for years to get my car serviced, John the service manager is always friendly and accommodating. This is the only dealership I reguraly use as I always felt ripped off at any other dealership over my lifetime. Prices are fair and they do what you ask. Normally they give me a new loaner or if it is just an oil change they will shuttle me to my work.

It's Dec 23. My Tpms and asr light came on and I'm passing through el Paso as I was driving from las Vegas to corpus Christie. Called hoyfox and was lucky enough to get an appointment for 7:30 on the 24th. I advised hoyfox that I was leaving the following day to continue my road trip and although I was told there were no loaner car's they brought my car right in the shop and got it diagnosed and repaired very quickly. Turned out to be a software update, nice! Had Brian working on my car and was impressed at the efficiency and quality of work that was displayed. Workers were polite, curtious, and very friendly. I was very impressed as I know working on holidays can be a drag but these workers made the best of it and made another customer out of me. I will def be recommending hoyfox. Thanks for the quick repair to get me back on the road, happy holidays!

He is a trustworthy. Although the road is not easy and full of trucks, he drives safely and I appreciated his discussion.If you are going to hire a tour car from El Paso

I just signed for my 2014 Passat TDI and let me tell you it wasn't an easy deal especially since I was so upside down from my lease thru Hoy Fox VWas a result of A LOT of miles. Seeing as how my miles were racking upon my 2014 VW Golf TDI, it was important for me to get rid of it. Unfortunately, even with my great credit and joint income with my husband it was going to be a hard financing due to how much we were upside down and how little my car was going to be worth in comparison to how much we owes. My husband and I's silver lining was the incredible help from Oscar, Larry, Evelyn, and Isael. They were able to make a miracle happen, crunch numbers and help me pick out the best car I've owed so far. Without their help I would be drowning in the continuously depreciating leased vehicle instead of an amazing new PURCHASED vehicle. My husband and I are very blessed and forever grateful for creating this opportunity for us. Thank you thank you THANK you!!

Me and my hubby were looking for a car for about two weeks, we stumbled upon a used car for my hubby at this location. We were immediately helped by Rigo who is awesome by the way. We test drove the car and fell he loved it (the hubs, who is very picky) he decided to get the car, so we went to sign the contract and what have you, there was problems with the loan (on our part) but the whole team at Hoy Fox never stopped helping us, Rigo kept our spirits up and made sure we walked away happy and satisfied. Awesome service!