2019 Volkswagen Jetta R-Line

This is by far the best auto body shop around! They did an amazing job on my car when it got the front end smashed in. They were fast and keep you updated along the way every time I called they always answered. My car came out looking better than even before the wreck the washed it and cleaned it! I would gladly do business with them again and recommend them to everyone!

March I found myself with a 2012 Buick I transported from CT to TX because it was a good car all of a sudden giving me all kinds of problems -I had a car with issues - a $1256 rental car bill and climbing and didnt know what to do because I was not thinking of shopping for a new car this yr - I walked into Hoy VW without an appt on the advice of a new friend - I explained to Oscar Bull the Sales Manager the situation - he asked me questions - listened - went & talked to a salesman - fast forward 2 hrs and I drove out with my brand new Jetta SE - between the Sales Manager, theSalesman, the Finance Manager I am happy with my deal and my new car - they all listened to me and took the time to find me something that worked for me - I am extremely happy with this dealership and staff all around.

March I found myself with a 2012 Buick I transported from CT to TX because it was a good car all of a sudden giving me all kinds of problems -I had a car with issues - a $1256 rental car bill and climbing and didnt know what to do because I was not thinking of shopping for a new car this yr - I walked into Hoy VW without an appt on the advice of a new friend - I explained to Oscar Bull the Sales Manager the situation - he asked me questions - listened - went & talked to a salesman - fast forward 2 hrs and I drove out with my brand new Jetta SE - between the Sales Manager, theSalesman, the Finance Manager I am happy with my deal and my new car - they all listened to me and took the time to find me something that worked for me - I am extremely happy with this dealership and staff all around.

I have taken 2 of my vehicles here and am always blown away by their professional service. You walk in and the work atmosphere is, positive. The employees are friendly, fast and communicative. This time around Sergio Velasquez helped me out and he was wonderful. I picked up my car and it was cleaned from the inside out. Totally satisfied with this business and how they are running it. Should I ever need to take my car back I'll be bringing it back here no doubt.

Issac I. Very informative and detailed. Fast service would recommend to anyone that drives a Volkswagen.

Purchased a new VW on Memorial Day. Overall, an awesome experience!! My sales consultant (Gustavo Holcombe) was absolutely terrific! Gustavo was extremely helpful and I never felt pressured. Gustavo is truly an asset to Hoy Family Auto! I'm loving my new 2018 VW Jetta!

Oh my goodness, I cannot say enough good about this place! I brought my car into service and felt like a VIP. Jennifer (in Service) took my car right on schedule. The loaner car process was as quick as my check in. Checking out was also very efficient. My car was was returned good (and clean) as the first day I bought it! Thank you so much!!!

Oh my goodness, I cannot say enough good about this place! I brought my car into service and felt like a VIP. Jennifer (in Service) took my car right on schedule. The loaner car process was as quick as my check in. Checking out was also very efficient. My car was was returned good (and clean) as the first day I bought it! Thank you so much!!!

It was an absolute dream to work with the staff at Hoy Family Auto. I went in with a price quote from the USAA car buying service at about 4 pm, and I left in my new(used, but new to me) car by 6 pm. Danny Sanchez was extremely helpful and professional. I highly recommend Danny and the Hoy Family team.

It was an absolute dream to work with the staff at Hoy Family Auto. I went in with a price quote from the USAA car buying service at about 4 pm, and I left in my new(used, but new to me) car by 6 pm. Danny Sanchez was extremely helpful and professional. I highly recommend Danny and the Hoy Family team.

Thanks to Loni Miller, our Service Consultant here at Mercedes Benz of El Paso for the First Class treatment! My husband and I feel extremely confident with your expertise, experience and professionalism! Five STARS!

I was assigned to Sergio. He was so professional and honest with me. I took my car to Hoy Bodyshop for a bumper repair on my Toyota Sequoia. When I got it back I was shocked it looked so good. This body shop does excellent work. They know there stuff! I would highly recommend Sergio and his team at Hoy Bodyshop any day! Thank you for doing a  amazing job

Very professional, my vehicle looks brand new. On time and kept me informed during the whole process

I never though exceptional customer service excisted in El Paso, till we met Jonathan Raggo.I was looking for a Hardtop Retractable convertible however the one I wanted was sold two days before. Jonathan was very kind and offer to show me options and took the time to figure out what I liked from that specific model. I was not ready for a test drive (I was smelly and sweaty and in rags) but Jonathan was so kind I decided to proceed. I didn't buy the car, I bought a car from another dealer (Basic Customer Service) however I couldn't stop thinking of the service and I really did like the car. After talking to Jonathan the day after we went in and made the decision to buy the car. He even went as far to get me Tacos since I was at my lunch hour. I can't express how amazing everyone was, Jonathan Raggo, Alex and Frank from finance. Thank you guys for the great service!!!

I recently purchased a 2016 Passat, and had another great purchasing experience. This is the third new car I have purchased from them in the last 10 years, and I would not hesitate to refer them to a friend. The salesman was extremely helpful and answered all of my questions. They were not pushy at all. I've purchased from other dealers in the past, but Hoy has always been the best in my opinion. And their service department is second to none.

This is dealing with only the service department. I have been going here for years to get my car serviced, John the service manager is always friendly and accommodating. This is the only dealership I reguraly use as I always felt ripped off at any other dealership over my lifetime. Prices are fair and they do what you ask. Normally they give me a new loaner or if it is just an oil change they will shuttle me to my work.

It's Dec 23. My Tpms and asr light came on and I'm passing through el Paso as I was driving from las Vegas to corpus Christie. Called hoyfox and was lucky enough to get an appointment for 7:30 on the 24th. I advised hoyfox that I was leaving the following day to continue my road trip and although I was told there were no loaner car's they brought my car right in the shop and got it diagnosed and repaired very quickly. Turned out to be a software update, nice! Had Brian working on my car and was impressed at the efficiency and quality of work that was displayed. Workers were polite, curtious, and very friendly. I was very impressed as I know working on holidays can be a drag but these workers made the best of it and made another customer out of me. I will def be recommending hoyfox. Thanks for the quick repair to get me back on the road, happy holidays!

He is a trustworthy. Although the road is not easy and full of trucks, he drives safely and I appreciated his discussion.If you are going to hire a tour car from El Paso

I just signed for my 2014 Passat TDI and let me tell you it wasn't an easy deal especially since I was so upside down from my lease thru Hoy Fox VWas a result of A LOT of miles. Seeing as how my miles were racking upon my 2014 VW Golf TDI, it was important for me to get rid of it. Unfortunately, even with my great credit and joint income with my husband it was going to be a hard financing due to how much we were upside down and how little my car was going to be worth in comparison to how much we owes. My husband and I's silver lining was the incredible help from Oscar, Larry, Evelyn, and Isael. They were able to make a miracle happen, crunch numbers and help me pick out the best car I've owed so far. Without their help I would be drowning in the continuously depreciating leased vehicle instead of an amazing new PURCHASED vehicle. My husband and I are very blessed and forever grateful for creating this opportunity for us. Thank you thank you THANK you!!

Me and my hubby were looking for a car for about two weeks, we stumbled upon a used car for my hubby at this location. We were immediately helped by Rigo who is awesome by the way. We test drove the car and fell he loved it (the hubs, who is very picky) he decided to get the car, so we went to sign the contract and what have you, there was problems with the loan (on our part) but the whole team at Hoy Fox never stopped helping us, Rigo kept our spirits up and made sure we walked away happy and satisfied. Awesome service!