2019 Volkswagen Jetta R-Line

The sale staff at hoy family auto was knowledgeable in there jobs and I welcome any one to enjoy the experience I had

Rodolfo - is supreme in his demeanor, his willingness to go the extra mile, his knowledge and most importantly his personal care. Partnered with Frank they are the dynamic duo!! This is the second transaction with the master Rodolfo!

So happy with my recent purchase. Luis Barragan was so professional and went above and beyond with his service. I will recommend him and Hoy to all my friends and family!

Dino was amazing he went out of his way to make sure I was happy car was super clean when I received it! Will definitely recommend him and come back when ever I’m ready for a new car!!

Dino our Salesman took very good care of us.

I'm very satisfied with the help that Isaac Flores gave me when choosing my vehicle. He is an honest and knowledgeable friendly guy.

Joe Barraza has great customer service, my experience was awesome from the people that work there to the work they provide.

Isaac, Gus and Frank made buying our new car a quick and easy experience. Second car we’ve bought here in six months we are completely satisfied with their service.

Amazing dealership! I am not local to TX but Carlos and his team made my out-of-state transaction very easy for me . They are very straight-forward. I highly recommend Hoy VW!! Thank you for my beautiful jetta.

I usually don't write reviews, like most people you usually only share when the experience was bad. However, my experience with company was met with amazing customer service and knowledge. The staff was just amazing and explained everything in fine detail. I was in a pretty messed up situation with just weeks ago purchasing a SUV from a different dealer or I should say was pushed in to one they wanted to sell me NOT the one i wanted. Which i will never work with that company again, i was even refused when asked to speak with the owner due to the situation. THE DIFFERENCE: The Hoy Family listened and worked with me as a team and today I can say I am now in the vehicle that I WANTED. Just want to Say Thank you to all of them for the people that you are and for getting me out of the mess someone else created. You didn't have to but you did. No they didn't pay me or tell me I had to write this. It was just one of those experiences that you need to share where someone goes above and beyond what they have to do. Thank you.

Thanks to Loni Miller, our Service Consultant here at Mercedes Benz of El Paso for the First Class treatment! My husband and I feel extremely confident with your expertise, experience and professionalism! Five STARS!

I was assigned to Sergio. He was so professional and honest with me. I took my car to Hoy Bodyshop for a bumper repair on my Toyota Sequoia. When I got it back I was shocked it looked so good. This body shop does excellent work. They know there stuff! I would highly recommend Sergio and his team at Hoy Bodyshop any day! Thank you for doing a  amazing job

Very professional, my vehicle looks brand new. On time and kept me informed during the whole process

I never though exceptional customer service excisted in El Paso, till we met Jonathan Raggo.I was looking for a Hardtop Retractable convertible however the one I wanted was sold two days before. Jonathan was very kind and offer to show me options and took the time to figure out what I liked from that specific model. I was not ready for a test drive (I was smelly and sweaty and in rags) but Jonathan was so kind I decided to proceed. I didn't buy the car, I bought a car from another dealer (Basic Customer Service) however I couldn't stop thinking of the service and I really did like the car. After talking to Jonathan the day after we went in and made the decision to buy the car. He even went as far to get me Tacos since I was at my lunch hour. I can't express how amazing everyone was, Jonathan Raggo, Alex and Frank from finance. Thank you guys for the great service!!!

I recently purchased a 2016 Passat, and had another great purchasing experience. This is the third new car I have purchased from them in the last 10 years, and I would not hesitate to refer them to a friend. The salesman was extremely helpful and answered all of my questions. They were not pushy at all. I've purchased from other dealers in the past, but Hoy has always been the best in my opinion. And their service department is second to none.

This is dealing with only the service department. I have been going here for years to get my car serviced, John the service manager is always friendly and accommodating. This is the only dealership I reguraly use as I always felt ripped off at any other dealership over my lifetime. Prices are fair and they do what you ask. Normally they give me a new loaner or if it is just an oil change they will shuttle me to my work.

It's Dec 23. My Tpms and asr light came on and I'm passing through el Paso as I was driving from las Vegas to corpus Christie. Called hoyfox and was lucky enough to get an appointment for 7:30 on the 24th. I advised hoyfox that I was leaving the following day to continue my road trip and although I was told there were no loaner car's they brought my car right in the shop and got it diagnosed and repaired very quickly. Turned out to be a software update, nice! Had Brian working on my car and was impressed at the efficiency and quality of work that was displayed. Workers were polite, curtious, and very friendly. I was very impressed as I know working on holidays can be a drag but these workers made the best of it and made another customer out of me. I will def be recommending hoyfox. Thanks for the quick repair to get me back on the road, happy holidays!

He is a trustworthy. Although the road is not easy and full of trucks, he drives safely and I appreciated his discussion.If you are going to hire a tour car from El Paso

I just signed for my 2014 Passat TDI and let me tell you it wasn't an easy deal especially since I was so upside down from my lease thru Hoy Fox VWas a result of A LOT of miles. Seeing as how my miles were racking upon my 2014 VW Golf TDI, it was important for me to get rid of it. Unfortunately, even with my great credit and joint income with my husband it was going to be a hard financing due to how much we were upside down and how little my car was going to be worth in comparison to how much we owes. My husband and I's silver lining was the incredible help from Oscar, Larry, Evelyn, and Isael. They were able to make a miracle happen, crunch numbers and help me pick out the best car I've owed so far. Without their help I would be drowning in the continuously depreciating leased vehicle instead of an amazing new PURCHASED vehicle. My husband and I are very blessed and forever grateful for creating this opportunity for us. Thank you thank you THANK you!!

Me and my hubby were looking for a car for about two weeks, we stumbled upon a used car for my hubby at this location. We were immediately helped by Rigo who is awesome by the way. We test drove the car and fell he loved it (the hubs, who is very picky) he decided to get the car, so we went to sign the contract and what have you, there was problems with the loan (on our part) but the whole team at Hoy Fox never stopped helping us, Rigo kept our spirits up and made sure we walked away happy and satisfied. Awesome service!