2023 Volkswagen Jetta SE

The service was great!! They were busy early in the morning so wait time was a little longer than what I anticipated, yet I was out within a few hours. Went in for an oil change and during their inspection they noticed battery was weak and was replaced to avoid issues in the upcoming colder months. There was also a recall and usually an appointment is required but they were able to fit me in and take care of everything all at once!!!

Thank you to Justin and Dino from Hoy for the great service and hospitality. I have never been more satisfied with how they treated me and their recommendation of the vehicle was great!

We needed an upgrade on our vehicle and Justin and his team were amazing. This was easily the easiest process ever, no stress and they met every expectation we went in with. Highly recommend if you’re in the market for a vehicle. In love with our Atlas!

Rene Villegas was a very professional advisor and helped me out tremendously. There was an issue with Allstate that was quickly resolved, and I was able to have my car fixed and back on the road within a week. I highly recommend working with him!

UPDATE I received my vehicle back and it is perfect in every way, right down to the smooth-as-glass surfaces of the paint. Their pride of service is evident at every step. At first, I was a loyal customer of Caliber Collision, particularly the one located on North Mesa Street, in El Paso TX. But... When my vehicle's driver door was severely damaged, and having a window that would not go back up, I reached out to Giovanni at Caliber Collision. He saw the window and said it could not be raised. When I expressed concern about water damage to the interior leather and electronics, he put a sheet of collision wrap on the window--essentially a large piece of thicker Saran Wrap. Driving became a concern as the piece of plastic started to come away from the vehicle. I could not use the freeway, or drive much over 15 mph. While there, I sought to make an appointment for an estimate but was told they could not do that until they had the claim number attached to them. So I called the insurance company and got the claim number attached to them, but the soonest appointment I could get was for 8 days later which I accepted. A couple of days later, I called Hoy at 1215 pm and was told to come in and they would take 20 minutes to give the estimate. My hero, Rene Villegas, got the window raised, disabling the lowering of the window--a feat that Caliber Collision said was impossible. I moved the claim to Hoy and will let you know what I think about the job they will have done on my Charcoal Grey 2019 Tiguan SEL.

UPDATE I received my vehicle back and it is perfect in every way, right down to the smooth-as-glass surfaces of the paint. Their pride of srvice is evident at every step. At first, I was a loyal customer of Caliber Collision, particularly the one located on North Mesa Street, in El Paso TX. But... When my vehicle's driver door was severely damaged, and having a window that would not go back up, I reached out to Giovanni at Caliber Collision. He saw the window and said it could not be raised. When I expressed concern about water damage to the interior leather and electronics, he put a sheet of collision wrap on the window--essentially a large piece of thicker Saran Wrap. Driving became a concern as the piece of plastic started to come away from the vehicle. I could not use the freeway, or drive much over 15 mph. While there, I sought to make an appointment for an estimate but was told they could not do that until they had the claim number attached to them. So I called the insurance company and got the claim number attached to them, but the soonest appointment I could get was for 8 days later which I accepted. A couple of days later, I called Hoy at 1215 pm and was told to come in and they would take 20 minutes to give the estimate. My hero, Rene Villegas, got the window raised, disabling the lowering of the window--a feat that Caliber Collision said was impossible. I moved the claim to Hoy and will let you know what I think about the job they will have done on my Charcoal Grey 2019 Tiguan SEL.

Gilbert was awesome! He kept me informed of my car’s repairs. He kept his word on having my car ready by Friday. I would recommend anyone to Hoy Body Shop.

Randy Rangel the sales consultant was excellent. He followed up on every step of the transaction and made my experience at this dealership an enjoyable one! I would highly recommend him.

My adjuster was awesome helped me out completely put me at ease now just waiting for an approva

I finally received my Audi back, Hoy Family Body Shop did a beautiful job! Joe, the assistant Mgr and Gilbert, the Body shop Mgr, not only did they keep me informed of their progress, but their professionalism, intelligence and pleasant deamor and their personality was one of a kind! Joe, the assistant manager is like No other person we have ever met! Without Joe's professionalism, intelligence and his personality, my car would still be at Shamaley Collision getting damaged even more. Shamaley Collision caused sooo much damage to my vehicle so that they could make more money off of my claim, Joe from Hoy Family Body Shop had to repair all the damages, order more parts because of Shamaley Collision basically destroyed my hood, order pieces that Shamaley Collision damaged and didn't even need to be replaced, that weren't even included within the estimate from Shamaley Collision. I'm so glad that I found Hoy Family Body Shop and having met Joe, he's more then just an assistant Mgr from Hoy Family Body Shop, now he's apart of our family and we can't wait to meet his wife and kids and we also send our prayers to his family...

Thanks to Loni Miller, our Service Consultant here at Mercedes Benz of El Paso for the First Class treatment! My husband and I feel extremely confident with your expertise, experience and professionalism! Five STARS!

I was assigned to Sergio. He was so professional and honest with me. I took my car to Hoy Bodyshop for a bumper repair on my Toyota Sequoia. When I got it back I was shocked it looked so good. This body shop does excellent work. They know there stuff! I would highly recommend Sergio and his team at Hoy Bodyshop any day! Thank you for doing a  amazing job

Very professional, my vehicle looks brand new. On time and kept me informed during the whole process

I never though exceptional customer service excisted in El Paso, till we met Jonathan Raggo.I was looking for a Hardtop Retractable convertible however the one I wanted was sold two days before. Jonathan was very kind and offer to show me options and took the time to figure out what I liked from that specific model. I was not ready for a test drive (I was smelly and sweaty and in rags) but Jonathan was so kind I decided to proceed. I didn't buy the car, I bought a car from another dealer (Basic Customer Service) however I couldn't stop thinking of the service and I really did like the car. After talking to Jonathan the day after we went in and made the decision to buy the car. He even went as far to get me Tacos since I was at my lunch hour. I can't express how amazing everyone was, Jonathan Raggo, Alex and Frank from finance. Thank you guys for the great service!!!

I recently purchased a 2016 Passat, and had another great purchasing experience. This is the third new car I have purchased from them in the last 10 years, and I would not hesitate to refer them to a friend. The salesman was extremely helpful and answered all of my questions. They were not pushy at all. I've purchased from other dealers in the past, but Hoy has always been the best in my opinion. And their service department is second to none.

This is dealing with only the service department. I have been going here for years to get my car serviced, John the service manager is always friendly and accommodating. This is the only dealership I reguraly use as I always felt ripped off at any other dealership over my lifetime. Prices are fair and they do what you ask. Normally they give me a new loaner or if it is just an oil change they will shuttle me to my work.

It's Dec 23. My Tpms and asr light came on and I'm passing through el Paso as I was driving from las Vegas to corpus Christie. Called hoyfox and was lucky enough to get an appointment for 7:30 on the 24th. I advised hoyfox that I was leaving the following day to continue my road trip and although I was told there were no loaner car's they brought my car right in the shop and got it diagnosed and repaired very quickly. Turned out to be a software update, nice! Had Brian working on my car and was impressed at the efficiency and quality of work that was displayed. Workers were polite, curtious, and very friendly. I was very impressed as I know working on holidays can be a drag but these workers made the best of it and made another customer out of me. I will def be recommending hoyfox. Thanks for the quick repair to get me back on the road, happy holidays!

He is a trustworthy. Although the road is not easy and full of trucks, he drives safely and I appreciated his discussion.If you are going to hire a tour car from El Paso

I just signed for my 2014 Passat TDI and let me tell you it wasn't an easy deal especially since I was so upside down from my lease thru Hoy Fox VWas a result of A LOT of miles. Seeing as how my miles were racking upon my 2014 VW Golf TDI, it was important for me to get rid of it. Unfortunately, even with my great credit and joint income with my husband it was going to be a hard financing due to how much we were upside down and how little my car was going to be worth in comparison to how much we owes. My husband and I's silver lining was the incredible help from Oscar, Larry, Evelyn, and Isael. They were able to make a miracle happen, crunch numbers and help me pick out the best car I've owed so far. Without their help I would be drowning in the continuously depreciating leased vehicle instead of an amazing new PURCHASED vehicle. My husband and I are very blessed and forever grateful for creating this opportunity for us. Thank you thank you THANK you!!

Me and my hubby were looking for a car for about two weeks, we stumbled upon a used car for my hubby at this location. We were immediately helped by Rigo who is awesome by the way. We test drove the car and fell he loved it (the hubs, who is very picky) he decided to get the car, so we went to sign the contract and what have you, there was problems with the loan (on our part) but the whole team at Hoy Fox never stopped helping us, Rigo kept our spirits up and made sure we walked away happy and satisfied. Awesome service!